Download the 15th edition of the report now.
Serenova is a sponsor of this year's "Contact Babel UK Contact Centre Decision-Makers' Guide (2017 - 15th edition)" a major annual report studying the operations, technology, performance, and HR aspects of UK contact centre operations.
The report includes hard data on the following:
- Multi-channel workforce management
- Maximising efficiency and optimisation
- Outbound, call blending, and proactive customer service
- Strategic directions
Just fill out the form on this page to get your copy >>>