Download the 15th edition of the report now. 

Serenova is a  sponsor of this year's "Contact Babel UK Contact Centre Decision-Makers' Guide (2017 - 15th edition)" a major annual report studying the operations, technology, performance, and HR aspects of UK contact centre operations.

The report includes hard data on the following: 

  • Multi-channel workforce management
  • Maximising efficiency and optimisation
  • Outbound, call blending, and proactive customer service
  • Strategic directions

 Just fill out the form on this page to get your copy >>> 

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Download the Contact Centre Decision Maker's Guide now